Great service starts behind the scenes. Bring your tickets, stock and people together in one beautifully connected workspace.
Your team, connected. Live workspaceConnected people. Better outcomes.
THE BIGGER PICTURE
From the first customer question to the next stock delivery, give your team the context to keep things moving.
Assign tickets to the right department and person. Keep notes, attachments and product details together, from first contact to resolution.
Product return · Sandton store
Jamie added an internal note
Replacement available. Ready for collection.
Connect your catalogue, suppliers and purchase orders. Receive deliveries, move stock between branches and manage returns with the full picture.
Stock by location
Direct and group chats, shared tickets and announcements keep everyone working from the same information.
Understand ticket performance, resolution times and stock levels. Filter by store and export reports when you need them.
Bring stores, departments and people into one workspace with employee invitations and configurable role permissions.
Tell us how we can help you.
Ticket received by your store team
YOUR CUSTOMERS. YOUR FRONT DOOR.
Give your customers a dedicated website to log tickets. Give your team one place to turn those requests into great service.
SWIFT GOES WITH YOU
Your workspace doesn’t end at the browser. Take your tickets, stock and team with you in the Swift mobile app.
Access synced data and make supported updates offline. Changes sync when you’re connected again.
Swift CMSJMYOUR WORKSPACE
Returns · Sandton
ProcessingEnquiry · Rosebank
UnassignedEnquiry · Sandton
ResolvedYour offline changes are synced.
A FEW THINGS TO KNOW
A closer look at the platform,
your team and getting started.
Swift CMS connects customer support and store operations. Manage tickets, products and stock, suppliers, purchase orders, transfers and returns, alongside team chat, announcements, notifications and performance reports. Organise your workspace around your stores, departments and the people who work in them.
Each business gets a dedicated customer-facing website where customers can submit tickets, such as enquiries, complaints, returns and stock questions. Your team handles those requests in Swift CMS, assigning the right department and person and keeping the internal work together. The customer website is separate from your staff workspace.
Yes. The mobile app brings your Swift CMS workspace with you and supports offline access to synced data. Supported changes made offline sync automatically when your connection returns. Some actions still need an internet connection, and data needs to have synced to your device before it can be available offline.
Yes. Set up your stores and departments in one company workspace. Assign team members to the relevant locations and departments, then use store filters to focus on the tickets, stock and reports you need.
Manage a product catalogue with stock by store, low-stock thresholds and stock adjustments. You can also manage suppliers and purchase orders, receive stock, transfer it between stores, record returns and connect products to support tickets. The workspace owner can enable or disable the inventory module.
Invite employees to your existing workspace and give them access based on their role, stores and departments. Owners can manage role templates and permissions so each person has the tools appropriate to their responsibilities. Employee invitations are separate from the early-access code used to create a new company workspace.
Yes. Reports cover ticket volumes, resolution rates, average resolution time and breakdowns by ticket type and department, together with inventory totals and low-stock visibility. Filter by store and reporting period, and export reports to CSV.
Swift CMS is invite-only during early access. If you have a workspace invite code from our team, choose Get started to create your account, add your company, stores and departments, and review your setup. If you are joining an existing team, use the employee invitation shared by your workspace administrator.
LESS FRICTION. MORE FORWARD.
Bring your stores, your team and your customer experience together.
Get started with Swift Invite-only early access · Have a code? You’re ready to begin.